A – Yes! Simply select ‘click & collect’ when going through the checkout. Paid orders will be held in store for 14 days before a refund is initiated on uncollected orders. Orders marked ‘cash on delivery’ I.E. pay when you collect, will only be held until the end of the working day. Extensions to any collection time can be arranged via any of the ways listed on the website contact page.

Finding DM’s couldn’t be easier as Alexander Street is right around the corner from Clydebank train station and bus stance at the bottom of the Shopping Centre. Look out for the grey & black sign and bike goodies in the window!

A – Orders placed before 5pm are guaranteed dispatched next morning (Mon-Sat) via Royal Mail collection if the item stock status is “In Stock.” Orders placed after 5pm may not make the cut off for next day collection registration and will be despatched the following business day. Postage to UK only. All items are sent Tracked 48hr and you will be provided with your tracking link at time of order despatch.

If a product stock status is “Available on Back Order,” your item is ordered from the supplier as soon as your payment clears. Your order is then delivered to DM’s before being sent to your preferred address. This process typically takes 3-6 business days from point of order to delivery to your door.

If a product has a “direct from supplier” postage option, this means you’ll receive next day delivery on any orders placed by 11:30AM. These products ship directly to your door from a major UK distributor. Only certain products have this option available as not all suppliers offer this service.

Standard & tracked postage is sent via Royal Mail with selected couriers being used for bike delivery, notably AMC. Please take into account any planned strike action by Royal Mail when selecting your delivery.

*UK Mainland next day delivery guarantee EXCLUDES the following locations:

• Channel Islands, Guernsey, Isle of Man, Isle of Wight, Jersey, Scilly Islands, Northern Ireland
• Scotland AB31-55, AB41-54, IV (all), PA20-78, PH15-18, PH32-33, PH45-48, PH49-99, ZE (all)
• Highlands AB36-38, AB55-56, FK17-21, IV1-19, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
• Islands HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Certain postcodes in this list may accrue additional courier/postage charges, this can be discussed further at time of order. DM’s will always strive to meet your orders’ quoted postage amount.

A – DM’s is happy to refund or exchange, where appropriate, any faulty goods purchased through the DM’s Cycles & Repairs website or retail store. Goods must be returned within 14 business days of your delivery or purchase, with the receipt for the product (or email confirmation.) The packaging will be in unopened and resalable condition, or opened condition is acceptable where an immediate fault has been found with any purchased product. For further details on the returns processes and procedures at DM’s Cycles & Repairs, please refer to the refund & returns policy and the site FAQ.